Syllabus

Day 1 (8:30 am - 5:30 pm)

The start...

• Creating a course of action ... The Implementation Programme
• Implementation Planning

Quality Management System Structure

• Policy Document
• Process Procedures
• Task Instructions
• Planning

Documents and Records

System Management and Controls

Quality Management System Model

• Customer Focus
• Continual Improvement
• Quality Objectives and Targets

Workshop - Case Study 1 ... The Implementation Programme

Workshop - Case Study 2 ... Defining the QMS Structure

Mapping ISO 9001:2008 Requirements

• Looking at the organization

Discussion and Wrap-up

Day 2 (8:30 am - 5:30 pm)

Flowcharting Processes

• Systemic Level
• Process Level
• Task Level

Workshop - Case Study 3 ... Process Mapping - Part 1

Workshop - Case Study 3 ... Process Mapping - Part 2

Building the Quality Management System

• Commitment to Quality (Policy Document)
• Procedures Manual (Process Documents)
• Work Instructions (Task Documents)

Workshop - Case Study 4 ... Building the Quality Management System

Discussion and Wrap-up

Day 3 (8:30 am - 5:30 pm)

Workshop - Case Study 4 ... Building the Quality Management System (Continued)

Improvement

• Improvements using through ISO 9001:2008
• Process Improvements
• Corrective and Preventive Action

Tools

• Customer feedback
• Self-awareness
• Failure Mode and Effects Analysis (FMEA)

Workshop - Case Study 5 ...Setting up a Continual Improvement Programme Using FMEA

Discussion and Wrap-up

Published course dates are subject to change or cancellation. Ashbrooke Quality Assurance Ltd. is not responsible for any expenses incurred prior to confirmation that the course is running. Student initiated date change or cancellation is permitted only with written notice received into Ashbrooke's offices not less than ten working days prior to course commencement.

Please note that course dates are subject to change without notice.

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Ashbrooke Quality Assurance Ltd. | 78038 - 3295 Coast Meridian Road | Port Coquitlam | British Columbia | Canada | V3B 7H5