Syllabus

Day 1 (8:30 am - 6:30 pm)

• Introduction
• Course Requirements
• Pre-Course Questionnaire review
• Auditor Code of Conduct
• IRCA's Role with Auditors
• Key Vocabulary
• Quality Management Principles
• Continual Improvement - PDCA
• Case Study P1 - Examining Quality Management Principles with ISO9001:2008
• Case Study P2 - Clause-to-Clause - Process Relationships 
• Audit Cycle
• Auditor's Challenge - Incident
• Auditor's Bingo

Day 2 (8:30 am - 6:30 pm)

• Open Review
• Delegate Review and Discussion Questionnaire No. 1 
• Auditor's Challenge - Incident
• PDCA - Continual Improvement
• Document Review - Group Roundtable
• Case Study 1 - Examining Documentation to ISO 9001:2008
• Checklists - Group Roundtable
• Case Study 2 - Preparing a Checklist
• Auditor's Challenge - Crossword
• Auditor's Bingo

Day 3 (8:30 am - 6:30 pm)

• Open Review
• Delegate Review and Discussion Questionnaire No. 2
• Auditor's Challenge - Incident
• Audit Plans - Group Roundtable
• Case Study 3 - Preparing an Audit Plan
• Opening Meetings - Group Roundtable
• Case Study 4 - Conducting an Opening Meeting
• Roundtable Discussion
• Interviews - Group Roundtable
• Case Study 5 - Conducting an Interview
• Auditor's Challenge - Crossword
• Auditor's Bingo

Day 4 (8:30 am - 6:30 pm)

• Open Review
• Delegate Review and Discussion Questionnaire No. 3
• Auditor's Challenge - Incident
• Case Study 5 - Conducting an Interview (Continued)
• Audit Reports - Group Roundtable
• Case Study 6 - Preparing an Audit Report
• Closing Meetings - Group Roundtable
• Case Study 7 - Conducting a Closing Meeting
• Corrective Action - Group Roundtable
• Case Study 8 - Follow-up and Review of Corrective Action
• Auditor's Challenge - Crossword
• Auditor's Bingo

Day 5 (8:30 am - 12:30 pm)

• Open Review
• Delegate Review and Discussion Questionnaire No. 4
• Auditor's Challenge - Incident
• Final Instructions and Questions
• Final Examination
• Course Close

Published course dates are subject to change or cancellation. Ashbrooke Quality Assurance Ltd. is not responsible for any expenses incurred prior to confirmation that the course is running. Student initiated date change or cancellation is permitted only with written notice received into Ashbrooke's offices not less than ten working days prior to course commencement.

Please note that course dates are subject to change without notice.

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Ashbrooke Quality Assurance Ltd. | 78038 - 3295 Coast Meridian Road | Port Coquitlam | British Columbia
Canada | V3B 7H5